ROOFSRUS

INDEPENDENTLY SURVEYED · NOT CHERRY-PICKED

The scorecard, in public.

Google reviews anyone can read, plus GuildQuality surveys sent to every customer, not a chosen few. Here are the numbers as they stand.

GuildQuality survey results, category by category

GuildQuality surveys every customer after the job closes. 419 surveys sent, 183 responses. These are the satisfaction scores.

Quality of Materials

99%

Contractor Knowledge

97%

Professional and Organized

96%

Appointments and Meetings

96%

Quality of Workmanship

95%

Value Received

95%

Schedule Adherence

95%

Installation Crew

95%

Communication

93%

Likely to Recommend

92%

Work Done Right First Time

91%

Clean and Safe Job Site

90%

In their own words

Quoted word for word from our public Google reviews.

★★★★★
My roof needed to be replaced and Roofs-R-Us was among the contractors I requested bids from. Erik Hofer responded and he was amazing to work with. He is very knowledgable, provided several good options, and answered all my questions. I ultimately selected Malarky Class 4 shingles. Eric and his team completed the installation including clean-up in less than a full day. This included replacing some sheets of plywood when damage was uncovered during installation. I received multiple bids and I am so glad I selected Erik and his team.
GGary · July 2026Google review
★★★★★
Roofs R Us was great to work with! After a hail storm in June of 2024, they were referred to us by neighbors, and helped us navigate the insurance (initially denied) reinspection and subsequent replacement of roofs on all three of the properties. Mike Pauly worked with us through the whole project, assisted by Cindy Johnson, answered all our questions, and communicated regularly. We were able to schedule a date that worked for us and completed the project on time and in a professional manner including cleanup . Thank you!
NNancy Francisco · May 2025Google review
★★★★★
Erik came out to inspect my roof and look for the source of a leak. He was excellent! Very straightforward and honest, and clearly very experienced and able to explain things well. He was able to identify a minor issue with my flashing and fix that, instead of recommending an expensive larger repair unnecessarily. I will definitely call RoofsRUs again when I do need larger repair or reroof.
MMaria D · August 2025Google review
★★★★★
Great communication, quick service, professional team. They replaced the roof on my garage and house in less than 7 hours. They dropped off samples within a day of me contacting them and were able to get me in within 10 days of contact. They did an amazing job with the clean up and took extra steps in replacing the vents and making sure everything looked good/new after the install. They were by far the lowest price I could find. Highly recommend them. Erik was great to work with.
RRachel Fulkerson · September 2025Google review
★★★★★
Big storms in lake country earlier this year and as a first time claim filer for anything I was a little nervous about the process. Mike from Roofs R Us was super responsive and helped me understand the overall process in advance. He met with my insurance adjuster who was very complimentary of Mike when he called to review the damage. There was never in pressure to do anything specific. Once approved I just assumed a multiple week lead time but they were able to send a crew in less than 2 weeks and it turned out fantastic. I had already received payment from insurance and there were no concerns or disputes and we were able to move and get back to enjoying the summer. Highly recommend Roof R Us and Mike Pauley as a contractor rep.
CChristopher Harvey · July 2024Google review
★★★★★
Cynthia and Erik were professional and easy to work with. They explained the whole process to replace the shingles on our roof. They cleaned up after the job, couldn't even tell they were there. The crew showed up on time and workmanship was outstanding.
TTod Novinska · May 2026Google review
★★★★★
Getting my new roof with Roofs R Us was such a great experience for a not-so-great thing to have to do. The quote came in at a very fair price and once the roof was ready to be installed it was like a fine-tuned engine. The company came and took off the old roof and added the new roof, then cleaned the whole area once it was done. It looks great and I couldn't be happier with the job and working with the company. Very efficient! Super pleased! Highly recommend Roofs R Us.
SSuzanne Martin · May 2025Google review
★★★★★
I appreciated the timely and consistent communication from the initial contact to the project completion. My questions always got answered and the work completed matched that of the contract signed. There were no surprises, the schedule was flexible to our needs, the work got done efficiently and clean up was great. Thanks to your whole team. The experience was worry free.
KKatie Sih · October 2025Google review
★★★★★
Roofs R Us did a reroof on my house. Erik did an inspection took measurements and gave a complete explanation of what needed to be done. Gave me a very competitive quote. I chose them for the job. Scheduled work for following week. Crew arrived on time and wasted no time getting to work. Erik was there the entire time helping and answering any questions I had. Job done in less than a day. Would definitely recommend them for any roofing needs.
NNorman Matheson · September 2025Google review
★★★★★
Awesome experience with Mike and the whole team at ROOFS. Great attention to details in replacing your roof with all the features to make it weather-proof. Cindy was fantastic managing the communication, schedule and follow up. The crew was a well oiled machine and did top notch work with great cleanup and no damage to the landscaping. Very professional and also chill--no sales pitch pressure.
SStephen Whitlow · May 2025Google review

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